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Policies

Shipping/Delivery: Our shipments are subject to our carrier stipulations and regulations. We are not responsible or liable for any order once our product is provided to carriers for delivery to the addressed recipients. Delivery notices left by carriers are the sole responsibility and action of that recipient. We will not be liable nor will we provide refunds/credit for product the carrier identifies  as delivered. We cannot replace or provide refund for deliveries left with other than identified and addressed recipient. We will not provide refunds/credit or reshipment of packages returned by a carrier for any reason. Holiday gift orders are recommended to be placed early due to the increased volume of orders during the holiday season. Our or our carrier-suggested delivery dates are not a guarantee but are suggested best delivery dates. Next Day shipping orders must be received by 10:00AM central the day prior to the requested date for delivery. Next Day charges will be the responsibility of and charged to the customer for payment in full prior to shipment.

Hospital & Hotel Deliveries: Please ensure that deliveries to hospitals and hotels are pre-approved with the facility so they'll accept/deliver it to your recipient. When ordering make sure to provide complete facility contact information, which includes recipient's complete name, facility name, facility street address, facility phone number, room number, and applicable facility delivery instructions. Orders denied delivery for any reason by the addressed facility is not subject to or eligible for refund or credit.

Local Hand Deliveries: Specific delivery information must be provided with your order, including recipient's full name, street address, unit identifier (if any) and phone numbers. Should your order require a second delivery attempt for any reason, additional delivery fees will be incurred and payable prior to that second delivery. Orders that are ultimately undeliverable will not be refunded, including delivery fees.

Privacy Statement: We do not share, sell, or otherwise provide to third-parties any personal data that may be collected during the ordering process. Your personal data is retained only our communication purposes about your order and for future promotions, the latter of which even then won’t occur all that much.



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